Refund Policy

Last updated: October 02, 2026

1. General Policy

Due to the immediate delivery nature of our digital Service, subscription fees are generally non-refundable, except in the circumstances described below. All payments are processed by Waffo Pancake, our Merchant of Record (MoR) and PCI-DSS compliant payment processor.

2. Refundable Circumstances

The following circumstances qualify for a refund:

  • 7-Day Guarantee for New Subscribers: First-time subscribers may request a full refund within 7 days of first charge, provided usage has not exceeded [X]% of the plan quota.
  • Duplicate Charges: Full refund for duplicate charges caused by billing errors.
  • Verified Service Interruption (exceeding 72 hours): Proportional refund or credit for prolonged service interruption caused by us.
  • Statutory Rights: Revocation rights or refund rights under applicable law (e.g., EU/UK 14-day cooling-off period) are preserved.

3. Consumed Credits

Important: Once credits are consumed (AI-powered actions executed, content generated, or any other consumptive operation), they are non-refundable, as the underlying Service has already been delivered.

4. Non-Refundable Items

  • Subscription period fees for already used periods (except under Section 2)
  • Refund requests for annual subscriptions after 30 days from first purchase
  • Accounts closed due to violation of Terms of Service or Acceptable Use Policy

5. How to Request a Refund

Send refund requests to refunds@quizforge.ai with:

  • Your account email address
  • Transaction ID
  • Reason for the refund request

We will confirm receipt within 2 business days and process eligible refunds within 5-10 business days.

6. Processing Time

Approved refunds are processed within 5-10 business days and returned to the original payment method. The refund will be credited to your account within 5-10 business days after approval.

7. Chargebacks

If you dispute a charge through your bank before contacting us, your account will be suspended pending resolution. Please contact us at billing@quizforge.ai first to resolve any billing disputes.

8. Contact

For refund requests, contact us: